Last updated: May 1st, 2023
At Digitalkrowd, we strive to provide excellent digital services and customer satisfaction. However, in certain situations, refunds may be applicable. Our refund policy is outlined as follows:
1. Service Evaluation: We encourage clients to thoroughly evaluate and discuss their requirements before availing our digital services. This helps to ensure that the scope of work, deliverables, and expectations are well understood by both parties.
2. Satisfaction Guarantee: We are committed to delivering high-quality digital services that meet or exceed client expectations. If a client is unsatisfied with the delivered work, we offer revisions and amendments to address any concerns or issues.
3. Refund Eligibility: Refunds may be considered in the following circumstances:
a. Service non-delivery: If, for any reason, we are unable to deliver the agreed-upon service within the agreed timeframe.
b. Service cancellation: If the client decides to cancel the service before any work has been initiated or delivered.
c. Quality concerns: If the delivered work significantly deviates from the agreed-upon specifications or quality standards and cannot be adequately resolved through revisions.
4. Refund Process: To request a refund, clients must contact our customer support team within a specified timeframe, typically within 7 days of service delivery or cancellation. Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.
5. Partial Refunds: In some cases, partial refunds may be offered depending on the extent of work completed or any expenses incurred during the project.
6. Non-Refundable Circumstances: Refunds will not be provided in the following circumstances:
a. Change of mind: If the client decides to change or no longer requires the service after work has been initiated or completed.
b. Client-provided information: If the delivered work is based on inaccurate, incomplete, or misleading information provided by the client.
c. Third-party costs: If any third-party costs or expenses were incurred during the project, these may not be refundable.
7. Refund Method: Approved refunds will be processed through the same payment method used for the initial transaction.
8. You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.
If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 7 days DigitalKrowd will cancelled your Order.
If the refund request is granted by DigitalKrowd, payments are refunded as follows:
Credit / Debit Cards payments will be refunded within one (1) business days;
Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
PayPal payments will be refunded within one (1) business day;
Other payment methods will be refunded between five (5) to seven (7) days.
If applicable, DigitalKrowd reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.
It’s important to note that our refund policy may be subject to specific terms and conditions outlined in the service agreement or contract between Digitalkrowd.com and the client.
For any refund-related inquiries or to initiate a refund request, clients can contact our customer support team through the provided contact information on our website.
Please review our refund policy carefully and feel free to reach out to us if you have any questions or concerns.